Overview

DRESSIVO (“DRESSIVO,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit www.dressivo.com (the “Website”) and when you use any of our services, including mobile applications, widgets, plug-ins, or any other tools developed by us (collectively, the “Services”). Whether you access the Website directly or through a third-party platform, this Privacy Policy governs our practices regarding your personal data.

By using the Website and Services, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions. If you do not agree with these terms, you must discontinue use of our Website and Services immediately.

This Privacy Policy is designed to increase your confidence in DRESSIVO and ensure transparency in how we handle your personal data. If you have any questions or concerns about this policy, please contact us at [email protected].

Notice of Information We Collect and How We Use It

At DRESSIVO, we collect and process information to enhance your experience and ensure the seamless operation of our Website and Services. We collect two types of data about individuals:

  1. Technical Data (“Passive Data Collection”) – This includes information that is automatically gathered when you visit our Website or use our Services.
  2. User-Submitted Information – This refers to the details you or others voluntarily provide to us.

Personal Information

“Personal Information,” as defined in this Privacy Policy, refers to any data that directly identifies an individual, such as a name or email address, or any information that, when combined with other data, can be used to identify an individual.

Our primary objective in collecting Personal Information is to provide you with a safe, efficient, and personalized experience. We only collect Personal Information that we deem necessary to achieve this goal.

Passive Data Collection

At DRESSIVO, we automatically track certain information based on your activity on our Website. This data helps us conduct internal research on user demographics, interests, and behavior, enabling us to better understand, protect, and serve both you and our broader community.

By analyzing this information, we continuously improve our Website and Services, ensuring a seamless, secure, and tailored user experience.

Log Files

At DRESSIVO, we automatically collect and record certain technical information about user activity on our Website and Services. Our servers generate log files that help us analyze trends, enhance user experience, and maintain the security and integrity of our platform.

The information gathered in these log files includes:

  • Internet Protocol (IP) addresses
  • Browser type and version
  • Internet Service Provider (ISP)
  • Referring and exit pages
  • Operating system
  • Date and time stamps
  • Clickstream data (navigation patterns on the Website)

We aggregate this data with other information to:

  • Monitor and improve our Services
  • Identify popular content and optimize inventory management
  • Detect security threats and maintain system integrity
  • Track user interactions to enhance the overall experience

Certain pages on our Website may also use tracking technologies to count visitors and analyze content performance. If we ever combine passively collected data with Personal Information, we will treat the combined data as Personal Information under this Privacy Policy. Otherwise, this data is used only in an aggregated, anonymized form.

Third-Party Advertisers

We may partner with third-party advertising companies that collect non-personally identifiable information about your browsing behavior to provide advertisements tailored to your interests. This information may include:

  • Clickstream data (e.g., pages visited, links clicked)
  • Browser type and settings
  • Time and date of visits
  • Advertisements viewed, clicked, or scrolled over

These companies typically use cookies or third-party web beacons to collect this data. Importantly, these cookies do not collect personally identifiable information (such as your name or email).

For more details on how we use cookies and web beacons, and how you can manage or opt out of third-party data collection, please refer to our “Cookies and Clear GIFs” and “Choice/Opt-Out” sections of this Privacy Policy.

Information You Provide to Us

User-Provided Information: Registration

To access certain features on Dressivo—such as renting dresses—you must create an account. During registration, we require:

  • Full name
  • Email address
  • Date of birth
  • Postal code

This information allows us to contact you regarding your rental orders, send updates, and provide customer support. We collect only the necessary details and handle your data in accordance with our Terms and Conditions.

Orders

When you place an order with Dressivo, we collect certain Personal Information to process your purchase. This includes:

  • Contact Information: Your name, shipping address, and phone number.
  • Financial Information: Your credit card number and expiration date.

Additionally, we may offer opportunities for you to participate in surveys or contests. If you choose to join, we will request:

  • Contact Information: Such as your name and shipping address.
  • Demographic Information: Used for survey analysis.

This information is used for:

  • Processing and fulfilling your order.
  • Notifying contest winners and awarding prizes.
  • Monitoring website traffic and improving the Dressivo experience.
  • Sending newsletters (if you opt-in).

By participating in a survey or contest, you agree to its terms, which may include sharing your Personal Information with sponsors. We may also use third-party providers to conduct these activities, and their privacy policy will be made available when you enroll.

Referrals

If you use our referral service to invite a friend to Dressivo, we will ask for their name and email address. A one-time email will be sent to your friend, inviting them to visit our website.

  • Purpose: This information is used only to send the referral email and track the success of our referral program.
  • No Long-Term Storage: We do not store your friend’s details beyond what is necessary for the referral process.

Linking Third-Party Accounts

If you choose to connect your social media or third-party accounts (such as Facebook or Twitter) with Dressivo, certain information from those accounts may be shared with us.

  • What’s Shared? Some content or details from your linked accounts may be imported into your Dressivo account.
  • Privacy Protection: Any information received through these connections will be protected under this Privacy Policy.
  • Your Control: You can manage or disconnect linked accounts at any time through your settings.

Communications from Dressivo

We use your contact information to keep you informed about Dressivo’s services, promotions, and updates. This includes:

  • Order Updates: Notifications about your rentals, purchases, and returns.
  • Promotional Emails: Special offers, discounts, and new arrivals.
  • Service Announcements: Important notices about changes to our policies or services.
  • Marketing Partners: Occasionally, we may share relevant offers from our trusted partners.

Exclusive Deals & Updates

We may send you occasional updates about special deals, promotions, and new products. If there’s a discount or offer, you can apply the provided promo code at checkout.

We also send newsletters with style inspiration, event-ready looks, and exclusive Dressivo updates—typically via email.

Important Service & Account Notifications

We may send essential service-related messages when necessary, such as:

  • Maintenance alerts if our Services are temporarily unavailable.
  • Account verification emails when you sign up.
  • Responses to inquiries to assist you with your requests.

These messages are not promotional, so you cannot opt out of them. If you no longer wish to receive them, you may choose to deactivate your account.

Address Verification

To ensure accurate shipping and billing processes for your rentals and purchases, we use third-party verification services to confirm your identity and address. This additional layer of security helps protect against fraudulent transactions, ensuring that your orders are processed smoothly and delivered to the correct location.

Disclosure of Passive or User-Submitted Data to Service Providers

We may share your Personal Information with trusted third-party service providers who assist us in essential business operations. These services may include, but are not limited to:

  • Order fulfillment and shipping
  • Payment processing and fraud prevention
  • Customer relationship management (CRM) and email communications
  • Website maintenance, data analytics, and security monitoring
  • Database hosting and technical infrastructure support

Each service provider is contractually obligated to handle your Personal Information strictly in accordance with this Privacy Policy. They are prohibited from using your data for any purpose beyond delivering the agreed-upon services to Dressivo and its affiliated partners.

Sharing with Related Parties

Your Personal Information may be shared with our affiliated entities, which include parent companies, subsidiaries, joint venture partners, or other businesses under common ownership or control. In such cases, we take reasonable measures to ensure that these affiliates adhere to the same privacy and data protection standards outlined in this policy.

Legal Compliance and Business Transactions

We may disclose your Personal Information if we have a good-faith belief that such action is necessary to comply with legal obligations, including:

  • Responding to subpoenas, court orders, or other lawful government requests
  • Fulfilling regulatory requirements imposed by local or international authorities
  • Protecting the rights, safety, and property of Dressivo, our customers, and our affiliates

Additionally, in the event of a merger, acquisition, sale of assets, or insolvency proceeding, your Personal Information may be transferred as part of the business transaction. If such an event occurs, we will take reasonable steps to ensure your data remains protected under the same privacy commitments.

Protection of Rights and Prevention of Misuse

We reserve the right to disclose your Personal Information when necessary to protect our business, customers, and legal interests. If we have a good-faith belief that such disclosure is essential, we may take action to:

  • Prevent violations of our Terms and Conditions, Rental Agreement, or other policies
  • Reduce potential legal liability
  • Safeguard the rights, property, and safety of Dressivo, its users, or the public
  • Ensure the security and integrity of our Services and technological infrastructure
  • Protect against fraudulent, abusive, or unlawful use of our platform
  • Investigate and defend against third-party claims or legal disputes
  • Cooperate with law enforcement agencies when required

Our commitment is to act responsibly and only disclose information when it is essential for legal compliance, security, or fraud prevention.

Co-Branded and External Websites

Our Website may contain links to third-party websites or co-branded platforms that feature Dressivo’s branding. Please note that this Privacy Policy applies only to Dressivo and its owned domains. Any third-party websites you visit through our links may have their own privacy policies, and we strongly encourage you to review them before sharing any personal information. Dressivo is not responsible for how third-party websites handle your data.

Accessing and Updating Your Personal Information

If your Personal Information changes, or if you wish to modify, update, or delete your account details, you can do so by:

  • Logging into your account and updating your settings
  • Contacting our Customer Support team at [email protected]

If you decide to deactivate your account, we will take reasonable steps to remove your Personal Information from our active databases, subject to any legal or contractual obligations requiring us to retain certain data for a specific period.

Data Security and Protection Measures

At Dressivo, we prioritize the security of your Personal Information and take extensive measures to protect it from unauthorized access, misuse, loss, alteration, or destruction. Our security protocols cover the entire data lifecycle—from transmission to storage—to ensure your information remains protected.

Our Security Practices Include:

  • Encryption & Firewalls: We use industry-standard encryption methods and firewalls to safeguard data during transmission and storage.
  • Access Control: Only authorized Dressivo employees, contractors, and agents who require access to operate, develop, or improve our services can access Personal Information. These individuals are bound by strict confidentiality obligations.
  • Data Retention Policy: Personal Information is retained only for as long as necessary for legitimate business purposes or as required by applicable laws.

Despite these best-in-class security practices, it is important to acknowledge that no internet transmission or electronic storage system is entirely immune to breaches. While we strive to prevent unauthorized access, we cannot guarantee absolute security against cyber threats, including hacking attempts.

Security Breach Notifications

In the unlikely event of a data breach, Dressivo will act promptly to mitigate risks and notify affected users electronically. Our communication may include:

  • A notice posted on our website homepage or relevant pages
  • An email alert sent to the address associated with your account

If you reside in a jurisdiction where written notification is legally required, you may also be entitled to receive a formal written notice.

By using our Website and Services or providing your Personal Information to Dressivo, you consent to electronic communication regarding security, privacy, and administrative matters related to your account.

Change of Ownership and Policy Updates

Transfer of Ownership and Data

In the event that Dressivo undergoes a change in ownership due to a merger, acquisition, sale, or transfer of assets to another entity, all Personal Information collected—including email addresses—may be transferred to the new owner. This ensures the continued operation of our services without disruption.

We will make reasonable efforts to notify registered users of such a transfer if it involves an unaffiliated third party. Notification may be provided via:

  • A public notice posted on our website homepage
  • An email sent to the address linked to your account

The method of notification will be determined at our discretion, ensuring transparency in any significant business transition.

Changes to this Privacy Policy

Dressivo reserves the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website, with the “Effective Date” clearly displayed at the top.

Policy updates may occur due to:

  • Changes in business practices
  • Technological advancements
  • Introduction of new services or modifications to existing ones
  • Compliance with legal or regulatory requirements

If any material changes affect how we handle Personal Information or if we intend to use data in a way that significantly differs from the policy in effect at the time of collection, we will provide reasonable notice and an opportunity to consent before implementation.

By continuing to use our Website or Services after the Effective Date, you acknowledge and agree to the updated Privacy Policy.

Contact Us / Feedback

If you have any questions, concerns, or feedback regarding this Privacy Policy, please reach out to us at:

📩 Email: [email protected]

Your privacy matters to us, and we are happy to address any inquiries you may have.